London bus driver complaints

A bus driver who slammed on the brakes so sharply that a baby was sent flying to the floor in his pram reportedly told the childs terrified. I am here with a number of complaints against certain issues and wanted them to be in notice of yours as well. My bus driver father would still be alive if he had ppe. We take feedback about our staff very seriously, so please provide as much detail as. Stagecoach london is unique in that all the services we operate are run under contract to transport for london tfl. London bus drivers family blames lack of ppe for his. Complaints against londons bus drivers on the rise bbc news. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter.

Must have at least one years experience and no more than 3 penalty points. The ibus is an automatic vehicle location avl system to improve londons buses using technology installed by siemens ag. The family of a london bus driver who died with covid19 said today a lack of protective equipment for public transport workers and delays to improving safety had. Contact us about buses if you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool. Bus driver current employee melbourne eastern suburbs vic 8 july 2019 i have been working with transdev from 20 and have no regrets lots of helpful and friendly staff and the group of drivers at my depot are the best love my driving and would encourage any one who would like to be a bus driver. For complaints about journeys in london contact london travelwatch. Mervyn mally kennedy is one of 29 transport staff including 23 bus drivers and workers to have died with the virus amid claims. A shocking 20 bus drivers have now died from coronavirus in the capital including eight in the past three days. The grieving mother of a london bus driver who died of coronavirus after warning that his vehicle was unsafe has revealed that her sons heartbreaking final words were im not going to make it, mum. Learn how to become a london bus driver with our comprehensive guide that covers each stage of the selection process from how and where to apply, how to pass the application form, how to pass the assessments and how to answer the interview questions. If they have failed to resolve your problem, you may decide to take. The top complaint is the attitude of the driver with 22,542 complaints by passengers. For all nonsafety critical matters, we aim to respond to you within 10 working days.

London minibus hire is the leading minibus hire service in london providing cheap minibus service with driver and mini coach hire london services. Driverdispatcher current employee london, on 15 may 2018 decent job, you need a strong constitution and a must be able deal effectively with the public in all situations. Turdis bus driver toilet removed after complaints bbc news. Change the channel select site singletrack snow singletrack tech gritcx classifieds singletrack. The system tracks all of londons 8000 buses to provide passengers with audio visual announcements, improved information on bus arrivals, and to trigger priority at traffic junctions. If you have already complained to the operator not including all transport for london services, eurostar or heathrow express please contact the rail ombudsman telephone. Complaining about public transport services disability. The consumer council for northern ireland deals with complaints for all bus and coach services in northern ireland. We appreciate that sometimes we may not meet your expectations, either through the planning or delivery of our activities.

The former bus driver stressed that every bus on londons streets and roads was now deep cleaned overnight before it left the garage, but said he was calling on both tfl and the bus companies to. Bus driver former employee london city airport 5 february 2020 i worked at london city airport as shuttle bus driver for arriva, they have the cheek to dock pay for not wearing the right shade of trousers as what happened to myself, docked pay for coming late even after completing 90% of shift pay was still docked but was put as absent on. Since your question london buses has introduced a new, localrate telephone number for passengers to call and complain or give feedback this is 0845 300 7000. However, like everything in life, there are drivers who are exceptions to the rule. Bus driver actions make up the bulk of complaints received about canterburys bus service each month. Go straight to the correct contact point within an organisation. London bus drivers scared to death by lack of virus. Make use of a series of simple templates to help make raising your. Colleagues of bus drivers who died of coronavirus call for. Bus users can only deal with your complaint if you have already spoken to the relevant bus company. For privacy and staff confidentiality reasons we cant always give detailed feedback on. So if you have a complaint about a journey outside of london or northern ireland, complete the form below.

There have been more than 1100 complaints about the regions bus service so far this year. Mother of bus driver reveals his heartbreaking final words. Customer services, tfl london buses, 4th floor, zone b5, 14 pier walk, london, se10 0es. Bus driver jobs in london in may 2020 bus driver job. Its important to try to get the company to deal with your complaint first. It said the figure must been seen in the context of the capitals 2. Most school bus drivers operate dramafree and safe buses. What happens when you complain to tfl about london bus drivers. Please contact them at uk if youre not happy with the response from tfl northern ireland. For northern ireland contact the consumer council for northern ireland. A freedom of information request reveals an increase in the number of people complaining about londons bus drivers. To establish how tfl and the bus operators are handling passenger complaints and identify good practice in. The level of complaints about bus drivers also fell. As such, if you have a comment or suggestion about any london bus service, bus stop or shelter, please contact.

London buses driver behaviour complaints and prosecutions a. Bus drivers also get paid half way decently, as hourly jobs go at wdw, more than other roles, such as being a security guard. Help needed making a complaint about a london bus driver. We help with complaints on most aspects of a bus or coach journey, from the attitude of the driver, to the condition of the vehicle, accessibility issues or personal injury. Like all bus operators in london, arriva london provides services on behalf of transport for london. View our complaints procedure for tfl routes operated by metrobus croydon and orpington depots. The topic help needed making a complaint about a london bus driver is closed to new replies. London bus drivers mourning the loss of five colleagues are scared to death of catching coronavirus and still do not have full hygiene measures in place, their union has warned. Please follow this link to transport for london for more information about reporting a complant or to provide feedback. Reporting unsafe bus driving in london mayors question time. On 16 june 2005 it was reported that londons buses fail deaf people. Once again go aheadlondon is pleased to provide special bus services from central london and wimbledon station to and from the wimbledon tennis championships 2020.

London travelwatch deals with complaints about local bus services run by transport for london. If you feel that the driver of your childs bus has put. Passengers most commonly complain about drivers being rude or failing to stop ive been given details of a freedom of information foi request by the bbcs foi unit about the types and number of. London travelwatch is the official watchdog organisation representing the interests of public transport users in and around the capital. At transport for london we are committed to providing a highquality service to everyone we come into contact with. Complaints about bus driver behaviour mayors question time. On average transport for london receives between 4,000 and 5,000 complaints a year. Londons buses through driver quality monitoring, mystery traveller surveys etc. For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. Please check with your phone provider if you are unsure about how much a call will cost. Complaints about transport in london london travelwatch. Hundreds of complaints about bus drivers, but stress.

Bus driver seemed like a nice guy and didnt give up when our mobile tickets wouldnt scan at first too much reflection on the screen outside, so he had to step inside the bus to scan and when a tourist without a ticket asked if he could get onboard the driver politely explained that he had to buy his ticket online prior to departure. London travelwatch will examine all transport complaints brought to us by people who are unhappy with responses they have had from london train operating companies, london buses, tfl or other providers. The number and type of complaints about london buses and their drivers for each year over the. The bus driver position is also about the easiest job at wdw once you get the hang of it, and it is the easiest job to get too. For example, for buses, record the route number, the destination of. Where to send your complaint if you have a complaint or problem with any aspect of londons transport, you must first contact the operator that provides the service.

If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool you can also tell us by calling 0343 222 1234 call charges may apply or select the safety issues and incidents option on the form below. Complaints about london bus drivers including baby. Respected sir, with due respect it is to state that i am driver of school bus no. Family of london bus driver who died from coronavirus say. Our useful links section can connect you to a number of bus companies throughout the uk, but if youre still not sure who to contact, get in touch with us. Salaries estimates are based on 37 salaries submitted anonymously to glassdoor by bus driver employees in london, uk. We will not send you an automatic response to your message. Thats followed by the bugbear of drivers failing to stop. The family of a london bus driver who died with covid19 said today a lack of protective equipment for public transport workers and delays to improving safety had cost lives. Change the channel select site singletrack snow singletrack tech gritcx singletrack charged. Complaints handling procedure transport for london. That i had a specific bad experience with a bus driver.

Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Driving a bus is not an easy job, but the number of complaints will be a cause for. View all day tours london jobs north west london jobs. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. If you are complaining about a driver, it helps if you can give a clear. If you see an issue with roadworks, or broken bus stops and shelters. The rail ombudsman may refer you to transport focus for some complaints. This means that some enquiries are dealt with by transport for london, some by arriva london, depending on what they are about. London minibus hire minibus hire with driver minibus.